I am considering them, but reviews on Trustpilot are less than favorable. I'm not sure whether or not to trust the site.

https://www.trustpilot.com/review/vultr.com

I've been happy enough over the last 5+ years, but I'm not a huge user and I've only ever interacted with their support once many years ago, and it was fine.

No complaints.

Read the ratings/comments on the first page and it looks like one-off case complaints, though I have nothing to back that up than my experience. I've been using them 6+ years and their systems have just worked as advertised and never needed to contact their support. I've had overdue bills which I've paid maybe a month later and it was never a problem--never got any threats to suspend service or anything.

Perhaps they act quickly on DMCA reports, so if you're in a gray area don't use them?

I was just curious what kind of promotions they have and saw this one for $300 in credits and $100 free trial[0].

[0] https://sites.google.com/site/vultrfreecredit

the links on the site are all just the same ref-link, is this spam?

Maybe it was, sorry about that. It was just a top search result and said Dec 2024 in the content. The links are to https://www.vultr.com/?ref=9632479-9J so might have been a sneaky referral link that went to the main page that at some time had the promotion. It appears gone now.

i've run 5$ vps for years with them

mostly works, there's maybe a "restart" once a year due to hardware problems

all handled transparently without you intervention

support is responsive enough

for personal use works perfect

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from a business account with many servers expecting higher reliability sometimes they don't correspond and have too many maintenance windows with _guaranteed_ downtiem

I've been using Vultr for many years without issue. Currently I have a $5 VPS that has been running for nearly two years straight without any downtime.

I've been running VPSs with them for the last 9 years. Never had a problem. And unlike Digital Ocean, they allow you to mount your own ISOs and fully support the BSDs.

Unless someone buys them out in the future and platform decay[1] happens, you can trust them.

[1] https://en.wikipedia.org/wiki/Enshittification

I've been using Vultr for the past 6-ish months and I've been happy with them. They have great prices for what you get. Sadly, I feel that review sites often skew negative because I think people are more motivated to find time to share a negative experience than a positive one.

I am somehow uniquely well positioned to answer this question. I worked at Trustpilot for 7 years, and am now a relatively large Vultr customer.

Vultr is great!