Re:FTC bans hidden junk fees in hotel, event ticket prices
by AnthonyMouse on Wednesday December 18, 2024 @12:44AM
(#42448387)
> No timers, no human interaction.
Is there something in the proposed rule that actually says this? And if so, what happens to the small business that does cancellations over email/phone and therefore requires human interaction?
> And if the process takes time (there are times I think confirmations are warranted) once that's been done the cancellation takes place at the time of your original request. (Which you can screenshot.)
The issue isn't that you care if the cancellation happens at 9AM or 9PM, it's that if you have to wait twelve hours to speak to a representative you give up before reaching the point you can make the request.
Is there something in the proposed rule that actually says this? And if so, what happens to the small business that does cancellations over email/phone and therefore requires human interaction?
> And if the process takes time (there are times I think confirmations are warranted) once that's been done the cancellation takes place at the time of your original request. (Which you can screenshot.)
The issue isn't that you care if the cancellation happens at 9AM or 9PM, it's that if you have to wait twelve hours to speak to a representative you give up before reaching the point you can make the request.