IIRC (from mobile), it was a different article from Wired that corroborated this, with a surprising disagreement (from what you mentioned) being that the gig-workers would keep notes that are attached and shared. The notes are per-... random? I suppose they'd be called? The gig-worker's customer is the streamer (or agency) that pays them, so I don't have a better name for the hoarde of people they're meant to be chatting with

Though I don't doubt that less careful (or less well-paid) gig-chatters exist and can have a slightly different feel when handing off a random at shift-change