Re:Software Inventory by Joel Spolsky
by codinghorror on Monday July 09, 2012 @02:32PM
(#4219634)
Listening to your customers is the greatest skill there is. But that doesn't mean the customer is always right, either.
For anything else, you will never be a leader in the market with that attitude. The reason why it seems to work early on on a company is that you are resting on the laurels of the original vision of the software. That will get washed away in a sea of tweaks to existing features by the community.
Customer feedback is an important consideration, but should not be the only. Believe it or not, product management is a valuable skill.