Re:Delight.io (YC W10) Lets Developers See What Beta Users A...
by hkyeti on Thursday July 05, 2012 @09:15PM
(#4205899)
We're implementing Delight in addition to usability groups and testers (and all the usual analytics). I won't replace having people give you their qualitative feedback, but being able see where real users get stuck in your UI is incredibly valuable...
I could see tech like this being useful for submitting with bug reports or something? It's a hard sell though, seems a bit like overkill. You need to have decent testers that will use it, gotta deal with big video files, their's privacy concerns and capturing video will eat up cpu/resources and slow down the app.
So again, potentially useful, but I don't think they've made a good case for why it's worth the hassle.