That would make sense giving her the benefit of the doubt, thanks. The transition to metaphor was pretty blurry in the article title.

As I pointed out elsewhere, they can just forward the email to the intended address as an unwelcome MTA, so I disagree with your statement that they can't get people's email back. I agree on the time and reputation points though. However, I don't think any rollback has ever gotten those back, so 'rollback impossible' because it can't do what any rollback has ever done seems disingenuous.