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Re:Bug, $50k how Zendesk left a backdoor in Fortune 500 comp... by 8n4vidtmkvmk on Saturday October 12, 2024 @07:01PM (#41823488)
> Although the researcher did initially submit the vulnerability through our established process, they violated key ethical principles by directly contacting third parties about their report prior to remediation. This was in violation of bug bounty terms of service, which are industry standard and intended to protect the white hat community while also supporting responsible disclosure. This breach of trust resulted in the forfeiture of their reward, as we maintain strict standards for responsible disclosure.

Wow... there was no indication that they even intended on fixing the issue, what was Daniel hackermondev supposed to do? Disclosing this to the affected users probably was the most ethical thing to do. I don't think he posted the vulnerability publicly until after the fix. "Forfeiture of their award" -- they said multiple times that it didn't qualify, they had no intention of ever giving a reward.

Re:Bug, $50k how Zendesk left a backdoor in Fortune 500 comp... by imroot on Saturday October 12, 2024 @07:14PM (#41823576)
As someone who manages a bug bounty program, this kind of pisses me off.

For some of our bugs given on h1, we openly say, "Hey, we need to see a POC in order to get this to be triaged." We do not provide test accounts for H1 users, so, if they exploit someone's instance, we'll not only take the amount that the customer paid off of their renewal price, we'll also pay the bounty hunter.

Re:Bug, $50k how Zendesk left a backdoor in Fortune 500 comp... by richbell on Saturday October 12, 2024 @07:15PM (#41823585)
Indeed, they never had any intention of awarding a bounty.

Heads I win, tails you lose.

Re:Bug, $50k how Zendesk left a backdoor in Fortune 500 comp... by mmsc on Saturday October 12, 2024 @07:06PM (#41823515)
Fwiw, I wouldn't be surprised if the author of this article is a bit upset that Daniel hackermondev gained a significant % of the income that the author makes a year. If this was "fixed" by Zendesk, they would have paid less than a few % from the 50k they actually made.
Re:Bug, $50k how Zendesk left a backdoor in Fortune 500 comp... by bornfreddy on Sunday October 13, 2024 @11:15AM (#41828728)
If anything, they are probably upset that they apparently lost some customers over this. That must (rightfully) hurt. But it's their own mistake - leaving a security bug unaddressed is asking for trouble.
Re:Bug, $50k how Zendesk left a backdoor in Fortune 500 comp... by martinsnow on Sunday October 13, 2024 @12:50AM (#41825250)
What a moron