Every story and comment from the Hacker News API, in a layout borrowed from 2001.
A comment on Bug, $50k how Zendesk left a backdoor in Fortune 500 companies. Parent comment
- chat stuff you can embed into your site for user support
- managed call center software
- knowledgebase management linking all the other services
- whitelabel consumer forums you can use for offloading some of the support
- a shitton of analytics
- sales CRM
- profile platform you can link to various sources of information to get info on their activity on your site, so that you can use that for support
And there is probably a few more. Sales CRM alone can be its own company.
As usual on hackernews there is a lot more to it, but you are just not exposed to it.
There are no comments on this comment yet.
- chat stuff you can embed into your site for user support
- managed call center software
- knowledgebase management linking all the other services
- whitelabel consumer forums you can use for offloading some of the support
- a shitton of analytics
- sales CRM
- profile platform you can link to various sources of information to get info on their activity on your site, so that you can use that for support
And there is probably a few more. Sales CRM alone can be its own company.
As usual on hackernews there is a lot more to it, but you are just not exposed to it.