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Re:Warm Handoffs by bongodongobob on Wednesday October 09, 2024 @02:51PM (#41791320)
Nah, sorry but it's literally not my job to redirect someone's question that went to the wrong spot. "Hey, not familiar with that, I'd ask X" is fine. This sounds like extra messaging on my part that the person with the question or request is perfectly capable of handling themselves. It's unneeded chatter or noise.

However, if I do think it falls under my responsibilities but then I find out for some reason it's not after learning new information or hitting a wall, then yes, I'll absolutely fill in whomever it's supposed to go to.

Re:Warm Handoffs by backbeginning on Wednesday October 09, 2024 @03:18PM (#41791626)
Concur. Leaning into learned helplessness is not the solution to these problems. At some point, we need people to take accountability and responsibility for themselves. I'm done being developer IT.
Re:Warm Handoffs by immibis on Thursday October 10, 2024 @11:20AM (#41799781)
If it's official workplace policy, then it literally is your job
Re:Warm Handoffs by bongodongobob on Friday October 11, 2024 @02:28AM (#41806800)
If that were the official policy I'd look for a job that hires adults instead.