Re:Why is Google Workspace tech support so bad?
by GianFabien on Tuesday October 08, 2024 @03:29AM
(#41774618)
It's not just Google. In my experience support never lives up to the quality and responsiveness that the clients expect. The main reason being that to management support is a cost center and consequently off-shored to third party orgs. The OP's people making the purchasing decision were naive to believe they were going to get what they paid for.
Your other choice is to pay the other monopoly, Microsoft, who just recently revived their 90s strategy of bundling Internet Explorer with Windows, except with Teams and Office. They may have slightly better support than Google but it is built on products that get more expensive over time. Office does have offline clients that don't have these types of issues as often though.
I hope there is some kind of push towards alternatives from others but who could those even be? Proton? OnlyOffice? Libre Office? No one seems like a serious challenger in this space, because it would be so hard to compete against Office. There is little investment interest here and so there is little competition.