How does operating expenses like salaries and bonuses look like? 10k bonus for every life ruined? I'm always worried about cronyism and corruption with this kind of monopolies.

When I was a cashier the state owned lottery monopoly had a training session for us on how to operate the lottery machines, and it was really dystopian how most of the time was spent on encouraging us to make upsells with sales pitches and being happy about gambling.