I only learned the term grayware from this thread. I wasn't sure precisely what did and didn't qualify as malware, so I checked Wikipedia and found it there.

As for the Windows fear, I understand that. That was me 10+ years ago, and I _am_ less knowledgable at helping people with Windows these days. I can still figure some things out by searching, and "I couldn't figure it out after 5-10 minutes" has turned out to be an acceptable answer too sometimes :)