I did the same and while I never had any issues with pfSense staff being rude or condescending, I had experience such attitudes on multiple occasions with OPNSense staff, and that included my bug reports with fixes provided. I was scratching my head a lot wondering if “I was me, not them” but no, I saw this with others, too, and then realized there’s something wrong there. I don’t even bother reporting anything anymore because of that.

This is all very ironic because that kind of attitude was the main drive for many to move away from pfsense.