Of course it is! What system has a heart? Systems are systems, not something that's capable to develop and cultivate and apply empathy. And even then, it could probably be gamed, like any other system. The need for checks and balances in a system is normal. In fact, I use this to judge how humane a system is. Is there a way to express feedback, to enact changes, to revise decisions, to compensate for damages? If so, then it might be not such a bad system. If not really, then that's most likely not a good system.