The 2nd agency I called them through phone. No ai. But it is excellent cause they do async processing. so you reserve a slot and they call you back. i don't care if those are not answered urgently. Because I just want to talk to a human.
Customer service is hard because it has to filter out 90% noise, 9% fairly straightforward tasks, and the <1% of complex issues that need to be sent to the right human.
But equally it doesn't prove, or even assert, the opposite. A bicycle may be bad at cross-country road trips, but that doesn't make it a bad choice for some other situations.
Hence my earlier comment - I (and I suspect others) are finding it useful for some tasks. That is not to imply it is good at all tasks.
Is it over-hyped? Of course yes. Welcome to IT where every new thing is over-hyped all the time.
I am an experienced programmer, but I find myself (for the first time) doing a deep-dive in SQL and specifically building code that will run against multiple SQL engines.
I fed my list of engines into AI. As I'm discovering the really weird corners of SQL I asking the AI to compare one db against the other. My prompts are usually no more than 3 or 4 words.
It gives me quick helpful answers highlighting where things are the same and where they are different. I can then follow up in the specific docs if necessary (now that I know the function name.)
Personally I'm somewhat anti-hype, I'll let others rave about "changing the world". But I have found it a useful tool - not so much for "writing my code" but for acting as my tutor as I learn new things. (I'm using it for more than just SQL or computers now.)
I'm not sure it "changes thr economy" - but it can certainly change individual lives. Some jobs will go away. Others might be easier to do. It might make it easier to learn new skills.