Re:Wow, check out this guy's comment
by bjelkeman-again on Monday December 29, 2008 @09:56AM
(#413035)
How do you do an objective evaluation of a plumbers work? Most plumbing work that needs to be done is pretty small. I call the guy. Talk to him, if I like the attitude he gets to do a job. If he is good he gets a second bigger job. Evaluating based on references would only work for me if I had a big job to get done. But for small jobs, the $50 voucher and a small job from the guy who came and said "hi" would pass my first test. He would get the small job, that leads to bigger jobs.
>Most plumbing work that needs to be done is pretty small. I call the guy. Talk to him, if I like the attitude he gets to do a job. If he is good he gets a second bigger job.
How do you arrange this short of sabotaging your plumbing after the first job? Major job are rare enough that I've never needed one in over a decade of living on my own, and in 3 different countries at that.
Yes, but it is well-known that customers make illogical decisions. Recognising that a user interface that's strictly logical may, for illogical reasons, be less usable than one that panders to the user's "irrationality" is a good business decision. Basing your business decisions around the recognition that people make apparently random choices is a Good Thing(tm).
You say that the humanity has been overlooked, but choosing someone because you've looked them in the eye and pressed the flesh is less logical than choosing someone based on their references and an objective evaluation of their work.
Any business that overlooks the human factor, including customers' potentially irrational/illogical decision making processes, does so at its peril.