Works On My Machine (tm), your org's admin team probably missed a hidden checkbox that gets moved around between admin pages every odd hour (except on days divisible by 4, where it's missing entirely) (except during chinese new year) (except when that overlaps with a leap year) (except when an odd-numbered amount of users has the wrong license), but you can probably also do it powershell (except it's undocumented) (and deprecated)

...yeah, I don't know either why peopler dislike modern Microsoft.