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A comment on How we reduced our cancellation rate by 87.5%. Parent comment

Re:How we reduced our cancellation rate by 87.5% by enjo on Sunday June 17, 2012 @10:39PM (#4124658)
Regarding that last bit:

I wonder if they feel a bit of social pressure to stay. Basically when you say "I'd love to know why" all of a sudden there is an actual person who would be clearly harmed by their decision to leave.

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Re:How we reduced our cancellation rate by 87.5% by polynomial on Monday June 18, 2012 @12:02PM (#4127054)
Would like to see some A/B testing with "I'd love to know why" vs. "We'd love to know why."
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Re:How we reduced our cancellation rate by 87.5% by cperciva on Tuesday June 19, 2012 @01:47AM (#4130438)
Fortunately, the number of people who let their Tarsnap accounts expire is small enough that unless there was a huge signal it would take a very long time to get a statistically significant result.
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