Our customers are asking for integration with a lot of their systems (say HR / patrolling), but never ever offer to hook up their accounting system. If we want financial data, we either get a PDF with their audited financial statement or in exceptional cases a custom audited statement (you know, the one where a print of a part of the ledger gets a signature from the CPA for a not insignificant bill).
So I am enthusiastic from a data science point of view. Financial data processing of customer data is / was scarce since limited to what was feasible to manually process. That is nearly in the past.
Deals that are exceptional enough get assigned to a risk officer that deals with it as a case (sidenote: they use a lott of selfmade Excel, VB and low-code tools as they never get IT priority for these cases). There is not enough uniformity as well as a decreased tolerance for inaccuracy in those to warrant extensive automation.
But still, the one building the LLM-integration is 4x as expensive as the one manually entering the data. It's all about TOC, scale and risk perception. I also love that "risk people" (in the banking context, I'd say: model people) think their data quality should be exceptional and then use end user computing MacGyver style models. Spit and popsicle sticks.
The choice they have is submit a formal request to IT, be rejected 95% of the time with the remaing 5% being put in the planning with an eta 2-5 years in the future, or, DIY it with tools at hand. In an ideal world this would not be needed, in reality it is DIY or nothing.
It makes sense on paper from a VC perspective as a big bet.. but good luck to smaller VC-funded founders competing with massive BD teams fronting top AI dev teams. We compete in adjacent spaces where we can differentiate, and intentionally decided against going in head-on. For those who can, again, good luck!
I agree with your assessment that the IT risk barrier is very high in big corp so that entry might be hard for Trellis. Plus a continuous push afterwards to go back to traditional cloud once their offerings catch up.
- Today: Financial companies are willing to pay cloud providers for DB, LLM, & AI services, and want to paper over the rest with internal teams + OSS, and maybe some already-trusted contractors for stopgaps. Institutional immune system largely rejects innovators not in the above categories.
- Next 6-18mo: Projects continue, and they hit today's typical quality issues. It's easiest to continue to solve these with the current team, maybe pull on a consultant or neighboring team due to good-money-after-bad, and likely, the cloud/AI provider solves more and more for them (GPT5, ..., new Google Vertex APIs, ..)
- Next year or year after: Either the above solved it, or they make a new decision around contractors + new software vendors. But how much is still needed here?
It's a scary question for non-vertical startups to still make sense with the assumption that horizontal data incumbents and core AI infra providers don't continue to eat into the territory here. Data extraction, vector indexing, RAG as a service, data quality, talk to your data, etc. Throw in the pressure of VC funding and even more fun. I think there's opportunity here, but when I think about who is positioned wrt distribution & engineering resources to get at that... I do not envy founders without those advantages.
I've seen quotes like this many times. It's silly. I worked at a big bank for over a decade. 95% of the data we cared about was already in a SQL database. Maybe ~80% of our data was "unstructured", but it wasn't stuff we cared about for risk management or other critical functions.
> people are not willing to pay more money for less risk
I'd disagree here. Banks are willing to pay money to reduce risk, it's just unlikely to come from scraping data out of PDFs with an LLM because they've already done this if it's worth it.