This is not the sort of thing you should measure on an individual user experience basis. Try running the numbers for the system, it would essentially get beaten by a medium-sized bus in capacity and times, at a fraction of the cost.

Not to mention the large delta between what was promised versus what was delivered. There's probably a good case for fraud, if it were not for the fact that the purchasers want to save face they could probably sue.

... that is what I said. Good experience, not scalable.

However, transit advocates need to realize that the experience of individual users _does_ matter.