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A comment on CrowdStrike says it isn't to blame for Delta's flight cancellations after outage.
If push comes to shove, Delta can sue and/or stop using the product.
This is ultimately a question of contracts, liability limits— particularly if Delta secured consequential damages.
SaaS contracts are designed to defaulted to NOT allow a customer to pursue consequential damages remedies.
https://en.m.wikipedia.org/wiki/Consequential_damages
This is a question of CrowdStrike’s Deal Desk contracting hygiene.
Deal Desks are the joint finance-legal-sales teams that work on enterprise contracts in scaled enterprise SaaS startups.
This is a SaaS CFOs nightmare.
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If push comes to shove, Delta can sue and/or stop using the product.
This is ultimately a question of contracts, liability limits— particularly if Delta secured consequential damages.
SaaS contracts are designed to defaulted to NOT allow a customer to pursue consequential damages remedies.
https://en.m.wikipedia.org/wiki/Consequential_damages
This is a question of CrowdStrike’s Deal Desk contracting hygiene.
Deal Desks are the joint finance-legal-sales teams that work on enterprise contracts in scaled enterprise SaaS startups.
This is a SaaS CFOs nightmare.