I think the Uber Eats voucher was intended to be an internal thing, like “sorry everyone, we’ve had a rough Friday, probably things won’t be smooth again for a while, here, order yourself a pizza while we work this through together” rather than something to be offered to customers, and it leaked.

To a certain extent I get it, although the root cause was the CrowdStrike issue, the knock-on effects were exacerbated by Delta’s duck-tape-and-prayers existing IT services.

Makes it harder to accept responsibility for that when you’re being sued.