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Re:Japan chain uses AI to gauge staff smiles, speech tones i... by threatofrain on Thursday July 25, 2024 @01:09AM (#41064915)
> Now they'll be measured, but measurement or not that expectation to smile depends on the business culture of your nation. In the US people are expected to smile.

You might have missed this. I'm expecting this technology is going to have impact beyond Japan so I specifically mentioned the US. If you want to keep on talking about Japan and not broader impact that's up to you.

> Employers are often disconnected from reality and don’t care about what customers feel. They think they have a great idea and implement it anyway.

Employers are allowed to run their own empiricism. This is no different than people being expected to dress as Donald Duck in Florida, except dressing as Donald Duck is likely much more awful work.

And if you think employers are disconnected then having less data is only going to worsen the situation. That's going to lend to more business superstition.

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