>their problems are too boring and obscure for anyone without direct personal experience to care about them.

And the problems were so important that somebody, anybody, stepped up to the plate with a digital solution as soon as it was barely possible.

Sometimes you have to admire that effort to a greater degree than a more technically advanced alternative.

I'm sure some of these are ripe for transition to a truly more effective approach in every way but often there is no fooling them trying to provide anything less.

And disruption itself can be the enemy in some things like this.