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A comment on If AI chatbots are the future, I hate it. Parent comment

Re:If AI chatbots are the future, I hate it by Workaccount2 on Thursday July 11, 2024 @09:31AM (#40936612)
Imagine something like a credit score but for technological adeptness. A high score and you can reliably get an on prem human and even sometimes an engineer. A low score and you just get endless bots. Average and you get the current system.
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Re:If AI chatbots are the future, I hate it by oliwarner on Thursday July 11, 2024 @09:52AM (#40936850)
Indeed. A good service system will ask that. I've had that for technical equipment ("Are you a buyer, installer, operator, etc?").

And hey, it'd be nice if that translated into a lower price but I won't pretend that us geeks don't cause as many problems as we eventually fix.

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