Re:If AI chatbots are the future, I hate it
by weinzierl on Thursday July 11, 2024 @08:19AM
(#40935855)
I hate AI chatbots too and I have yet to encounter one that is remotely helpful, let alone an enjoyable experience.
On the other hand I can very well image how such a positive exchange could look like.
I am not convinced that it is not possible to create a chatbot that provides a satisfactory or even satisfying interaction, but I believe the incentives to do so are not there. Most of the time chatbots are just an additional obstacle in a funnel that is designed to repel the vast majority of people that try to get through.
So, the sad state of chatbots says more about the attitude of companies towards their customers than about the abilities of AI, in my opinion.
On the other hand I can very well image how such a positive exchange could look like.
I am not convinced that it is not possible to create a chatbot that provides a satisfactory or even satisfying interaction, but I believe the incentives to do so are not there. Most of the time chatbots are just an additional obstacle in a funnel that is designed to repel the vast majority of people that try to get through.
So, the sad state of chatbots says more about the attitude of companies towards their customers than about the abilities of AI, in my opinion.