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A comment on Real Life UX: Returning Items to Amazon Makes Me Smile. Parent comment

Re:Real Life UX: Returning Items to Amazon Makes Me Smile by culturestate on Monday June 11, 2012 @02:01AM (#4093393)
I know insurance covers it; I'm wondering how they determine what situations are likely to be fraudulent. Is customer history involved? My parents have never ordered from Amazon; if the same thing happens to them on their first purchase, what would the resolution be?
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Re:Real Life UX: Returning Items to Amazon Makes Me Smile by keeperofdakeys on Monday June 11, 2012 @03:13AM (#4093519)
They probably give users the benefit of the doubt the first time, then flag them if they do it too much. At the scale of amazon, the cost of a product is less then the cost of the time to chase up every single report of theft.
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