Re:Real Life UX: Returning Items to Amazon Makes Me Smile
by bonsaitree on Sunday June 10, 2012 @04:22PM
(#4092089)
Amazon is fabulous, but that sort of real-time return policy workflow is for relatively low-mass & low-expense items from high-volume retailers.
Try returning custom car parts or, really, anything close to $1k USD which essentially mandates shipping insurance.
That said, I love-love the instant UPS-label "pick-up at your office or home" return workflow for the majority of stuff I buy from them.
The item is here in two days (Primed) and if I need the rare return, it's, at most, about 5 minutes worth of my time & attention. It's such a total win over the typical retail process for non-bespoke items.
Try returning custom car parts or, really, anything close to $1k USD which essentially mandates shipping insurance.
That said, I love-love the instant UPS-label "pick-up at your office or home" return workflow for the majority of stuff I buy from them.
The item is here in two days (Primed) and if I need the rare return, it's, at most, about 5 minutes worth of my time & attention. It's such a total win over the typical retail process for non-bespoke items.