Re:The $4 Million Complaint Call
by JeffBlauser on Thursday June 07, 2012 @05:57PM
(#4081569)
As a support manager, I was ready to tweet "Always Listen to your support manager" until I saw it was $4MM in revenue...
This is one of the reasons that is hard to adopt the "80/20, walk the difficult customer" approach; I have seen the right manager turn a bad client into a good one too many times. Live by the sword, die by the sword.
This is one of the reasons that is hard to adopt the "80/20, walk the difficult customer" approach; I have seen the right manager turn a bad client into a good one too many times. Live by the sword, die by the sword.