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Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by ams6110 on Thursday June 07, 2012 @05:22PM (#4081408)
When you go to a restaurant to get lunch, and they are closed due to a power failure, do you blame them?
Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by famousactress on Thursday June 07, 2012 @06:02PM (#4081585)
I agree with the other commenter that the analogies are getting stretched but I'll bite:

1. You haven't paid them for anything yet.

2. Wrong question!!! It's an opportunity. If I showed up for lunch and despite power being out (probably on the entire block or neighborhood) the proprietors were set up outside making cold sandwiches next to a sign that said "Sorry, power's out so only egg salad" I'd be thrilled. Here are people single-mindedly devoted to my experience.

That's really my point. It's an attitude problem. I want to spend my money with people who hustle when it hurts, and I want to do that for my users. I'm not saying it's not "fair" to close shop and blame the other guy. Sure it's fair, but the person who cares more is gonna eat (or make, in this analogy) your lunch... and the world will be a better place for it.

Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by doktrin on Thursday June 07, 2012 @06:54PM (#4081769)
>> If I showed up for lunch and despite power being out (probably on the entire block or neighborhood) the proprietors were set up outside making cold sandwiches next to a sign that said "Sorry, power's out so only egg salad" I'd be thrilled.

The relevant part of the analogy is that you, the end user, wouldn't actually know why the restaurant is closed. Could be a power outage, or it could be due to health code violations. Having this information accurately communicated to the customer could impact their willingness to return to the establishment.

Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by slurgfest on Friday June 08, 2012 @11:14AM (#4084568)
Purely as a customer, I do not give a crap whether you make egg salad in an attempt to show your hustle and dedication. I am not thrilled because I do not go out for egg salad to begin with. If you are an awesome hustling entrepreneur, it does not make your egg salad taste any better to me. If the power is out, there is nothing you can do and I understand that and do not penalize you for it, if you normally provide me with good service.
Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by ahelwer on Thursday June 07, 2012 @05:28PM (#4081445)
I don't want to start a whole "actually, it's more like x analogy" thread, but really, there are gaping fundamental holes when applying yours to the situation.
Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by slurgfest on Friday June 08, 2012 @10:50AM (#4084417)
If they put up a sign which says "temporarily closed due to power failure" then I do not blame them.

I go someplace outside of the power failure