News for hackers. Stuff that matters.

A comment on Dear Heroku: Quit blaming all of us when you fail. Do this instead…. Parent comment

Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by _delirium on Thursday June 07, 2012 @04:04PM (#4081065)
I think that's true with Heroku, but gets less true as providers get bigger. If you tell a user that your service is temporarily down "because Google is down", even a lot of regular people will know what that means, and not really blame you for it.
[ Parent | on HN ]
Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by seanp2k2 on Thursday June 07, 2012 @06:44PM (#4081731)
>"and not really blame you for it"

Delusional. If it's down, it's done, and unless your product is a developer tool, >99% of people won't care why.

[ Parent | on HN ]
Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by Goladus on Friday June 08, 2012 @09:42AM (#4084103)
Not necessarily true, especially if your customers are management types looking to lay on the blame as thick as possible wherever they find it, and will terminate a relationship if they believe the service-provider is incompetent.

For those kinds of customers, they may understand what Heroku is and why their vendor is using it and will definitely make at least some distinction about outage fault.

[ Parent | on HN ]
Re:Dear Heroku: Quit blaming all of us when you fail. Do thi... by _delirium on Friday June 08, 2012 @01:26AM (#4082820)
So far my evidence suggests that that's incorrect. I suspect it's because a lot of people think "Google" is synonymous with "the Internet", though.
[ Parent | on HN ]