Re:Technical Support at a Startup: How it Should Be Done
by m0rganic on Wednesday June 06, 2012 @03:40PM
(#4075751)
I'm the author of the blog post.. Thanks for taking the time to read it and comment.
You're right, it was a bit of a stretch to label Clippy as tech support. However he was introduced for the purposes of help to the customer, which is the essence of the blog post.
The main take away for the post is that it is important for organizations and its leaders to view customer support as an opportunity to engage their customers and improve their product.
You're right, it was a bit of a stretch to label Clippy as tech support. However he was introduced for the purposes of help to the customer, which is the essence of the blog post.
The main take away for the post is that it is important for organizations and its leaders to view customer support as an opportunity to engage their customers and improve their product.