Good point. :) However, there were maps on the Palm, just from a different vendor. Probably MapQuest, now that I think of it. The main point is that, imo, there was a step change when it became possible to find directions/restaurant info away from a computer. Now it's a bit more convenient, but just an incremental change in comparison.

In any case, it's certainly not the case that 2002 was some ancient era where we all used payphones, at least not in the West. That's hyperbole at best.