News for hackers. Stuff that matters.

A comment on FTC sues Adobe for hiding fees and inhibiting cancellations. Parent comment

Re:FTC sues Adobe for hiding fees and inhibiting cancellations by ryandrake on Monday June 17, 2024 @02:24PM (#40709175)
> Internet? Wait until the moment your "promo" cost ends and your bill goes from $80 to $150, threaten to quit, oh wow magically you can have $80 again and a free mobile phone line.

Careful though. Companies are catching on to the "threaten to cancel" trick. Last time I tried this with Comcast, the support rep put me on hold, and then instead of sending me over to the "retention" specialist, just canceled my service and asked if I needed anything else. Oops..

[ Parent | on HN ]
Re:FTC sues Adobe for hiding fees and inhibiting cancellations by LegitShady on Monday June 17, 2024 @02:27PM (#40709215)
There's no need to be worried about it. Don't just threaten, actually switch when a competitor is having a promo and stop worrying about it. I switched internet service between a few providers almost every year for quite a while. It saved a lot of money.
[ Parent | on HN ]
Re:FTC sues Adobe for hiding fees and inhibiting cancellations by genewitch on Monday June 17, 2024 @04:14PM (#40710539)
up until 2022 i had 2 options, dialup, or 5mbit DSL. I don't consider hughesnet workable for anything other than email (seriously, 1500ms latency on a good day?)

As siblings comment, this only works if you're not a captive audience.

[ Parent | on HN ]
Re:FTC sues Adobe for hiding fees and inhibiting cancellations by oopsallmagic on Monday June 17, 2024 @03:31PM (#40710033)
What kind of Willy Wonka city do you live in that has any sort of reasonable ISP competition? "Just switch" is such a lazy argument, at this point, I don't even take it seriously.
[ Parent | on HN ]
Re:FTC sues Adobe for hiding fees and inhibiting cancellations by LegitShady on Monday June 17, 2024 @04:01PM (#40710381)
Hasn't ever been an issue. I live in Canada, though, so our competition sucks and all our providers are in collusion with the regulator (CRTC) to fuck over canadians.
[ Parent | on HN ]
Re:FTC sues Adobe for hiding fees and inhibiting cancellations by WheatMillington on Monday June 17, 2024 @05:58PM (#40711558)
That's quite regional. I have my choice of over 20 ISP's offering virtually identical services. That's why pricing is so competitive in NZ.
[ Parent | on HN ]
Re:FTC sues Adobe for hiding fees and inhibiting cancellations by vngzs on Monday June 17, 2024 @02:34PM (#40709322)
In the vast majority of America, there is no serious high-speed internet competition.
[ Parent | on HN ]
Re:FTC sues Adobe for hiding fees and inhibiting cancellations by LegitShady on Tuesday June 18, 2024 @01:03AM (#40714216)
The they never had the option to threaten to quit and don't apply to this discussion anyways.
[ Parent | on HN ]