News for hackers. Stuff that matters.

A comment on Show HN: Paramount, an OSS Package for *Human* Evals of AI Customer Support. Parent comment

Re:Show HN: Paramount, an OSS Package for *Human* Evals of A... by xp84 on Sunday June 16, 2024 @09:55PM (#40701661)
Ok but you’re still making the same point. You can’t have something cheap with a white glove CS experience for every caller. Either you have to have a screen to filter out the complete idiots who will waste their time all day because their mouse isn’t plugged in, like AI, or some minimum wage tier 1, etc. Or it has to be cost more to pay for that cs.
[ Parent | on HN ]
Re:Show HN: Paramount, an OSS Package for *Human* Evals of A... by inetknght on Monday June 17, 2024 @09:25PM (#40713151)
> Ok but you’re still making the same point. You can’t have something cheap with a white glove CS experience for every caller.

That is my point.

The "cheap with a white glove CS experience" is a completely shit experience. If you can't afford to pay for real customer support then either raise your prices or go bankrupt.

Building a business without providing customer support should not ever be a valid business model.

[ Parent | on HN ]