> Microsoft is calling them with updates on why “e-mail” isn’t working. So I actually think Microsoft is great from that side of things.

maybe they should have used their skills to have it continously work rather than put up a huge organisational structure ensuring they will give you hourly updates on WHY they screwed up :) but I get it, the government-customers do not care AT ALL about the services to the citizens, rather their objective is cover-my-ass and to provide explanations up the chain