As some other comment mentioned, these systems have been controversial, because some of them are used in ways that don't take into account normal human needs. E.g. some schedule back-to-back shifts, change with little notice, and can't take into account sorts of real life things (like child care) that a human manager might be able to.
As some other comment mentioned, these systems have been controversial, because some of them are used in ways that don't take into account normal human needs. E.g. some schedule back-to-back shifts, change with little notice, and can't take into account sorts of real life things (like child care) that a human manager might be able to.