While the author could improve the narrative in his article, the historical issues with Cloudflare combined with, yet another one, paint a stark picture.

Combine it with the stories I hear about Sales, the numerous other PR fumbles already mentioned in this thread, and the months I’ve personally waited (while on a paid plan!) for ticket responses only to get cookie cutter responses is, quite frankly, embarrassing.

CloudFlare puts in a good front, and their products seem decent, but they really have questionable business practices that should make anyone think twice before using them.