This shouldn't matter, in general Cloudflare responds to complaints about allowing illegal content with "we're a neutral utility, we forwarded your complaint to the site's webhost". To me, the article showed that Cloudflare was being extremely aggressive with selling the customer on an enterprise plan and repeatedly invented excuses to get them on the phone with their sales team. They then took the site offline and locked them out of their account when the customer started talking with other CDNs.