So in otherwords: we feed our AI your data. We share that with no one else. (Wait until our next TOS update)
Re:Slack AI Training with Customer Data
by goldcaddy77 on Friday May 17, 2024 @07:09PM
(#40395007)
I got the same canned response. Followed up asking for more details and got crickets.
Re:Slack AI Training with Customer Data
by theshrike79 on Saturday May 18, 2024 @03:44AM
(#40397162)
It's not like L1 support can make official statements on their own initiative. That was written by someone higher up and they're just copypasting it to panicked customers.
Just completely disingenuous that they still pretend to care about customer privacy after rolling this out with silent-opt-in and without adding an easy opt-out option in the Slack admin panel.
Re:Slack AI Training with Customer Data
by hmottestad on Monday May 20, 2024 @04:05AM
(#40413344)
Contact us to opt out. If you want to exclude your Customer Data from Slack global models, you can opt out. To opt out, please have your Org or Workspace Owners or Primary Owner contact our Customer Experience team at [email protected] with your Workspace/Org URL and the subject line “Slack Global model opt-out request.” We will process your request and respond once the opt out has been completed.
I guess that was what you did?
Re:Slack AI Training with Customer Data
by lars_francke on Tuesday May 21, 2024 @04:51AM
(#40425725)
Exactly, yes.
"Hi there,
Thank you for reaching out to Slack support. Your opt-out request has been completed.
For clarity, Slack has platform-level machine learning models for things like channel and emoji recommendations and search results. We do not build or train these models in such a way that they could learn, memorize, or be able to reproduce some part of customer data. Our published policies cover those here (https://slack.com/trust/data-management/privacy-principles), and as shared above your opt out request has been processed.
Slack AI is a separately purchased add-on that uses Large Language Models (LLMs) but does not train those LLMs on customer data. Slack AI uses LLMs hosted directly within Slack’s AWS infrastructure, so that customer data remains in-house and is not shared with any LLM provider. This ensures that Customer Data stays in that organization’s control and exclusively for that organization’s use. You can read more about how we’ve built Slack AI to be secure and private here: https://slack.engineering/how-we-built-slack-ai-to-be-secure....
Kind regards, Best regards,"