I’ve had so many projects where we took users for fools. Boy did they fail.
But faced with a basic modern 3-axis CNC mill, they'd be totally lost.
De-facto public infrastructure are things like banking, energy companies, stuff like that. "Public infrastructure" is perhaps not entirely the right term for this, but it is something more or less anyone is expected to be able to use, and where competition is often limited (or sometimes even non-existent).
Remember the UK Post Office scandal? While I strongly feel the main cause was not the software[1], one reason the cunts in charge manage to gaslight people for so long was because the software is so complex, difficult, and does suck.
[1]: Previous: https://news.ycombinator.com/item?id=39013418
Probably the #1 image I wish I could purge from my mind is that of a lathe accident. I saw the picture maybe 15 years ago, and I still remember it in horrifying detail.
Some tools really shouldn't be used until a person has had thorough safety training. The two that immediately come to mind are lathes and table saws.
Granted, power drills are moderately benign as these things go, but you can do a lot of damage to a work piece really fast if you select a tool or setting you're unfamiliar with. Which is why there manuals, books, videos, and classes to teach you.
Blogging about discoverability in the context of power tool interfaces is just peak software engineer naval gazing.
To my defense, I put a bit of wood between the metal and my hand to prevent drilling my hand but little did I know how the drill catches the steel on the very last part of the cut.
The others: very, very yes. Very yes. Jointers too. Jointers exist to show malice.
I don't remember hearing about any serious planer injuries (though I'm sure it happens), jointers on the other hand are more ornery than an alligator with all them teeth and no toothbrush.
I have a reasonably safe checklist and set practice for my jointer and I still don't trust the thing.
Drill, table saw, router, belt sander are all big no-nos.
Orbital sander is about the only power tool I'd be comfortable wearing gloves with.
Took me long enough to LEARN to wear gloves, now I have to unlearn it in specific cases :)
I have a bench grinder that I use to clean rust off various pieces of metal, and you'd better believe I wear gloves when using it. My reasoning is that the chance of accidentally touching the grinding wheel is high, and a glove will prevent most injuries, while the chance of the glove getting wound around the grinding wheel is near zero because it doesn't take much pressure to stop the wheel. Am I wrong?
You aren't making a lathe for someone with no experience. Anyone who is a potential customer for a lathe has SOME experience, even if it's just enough to say "I want a lathe" and the amount of effort they will need to go through to onboard to using the lathe properly is directly proportional to the applicable mental models they have for similar tasks. This probably involves hand eye coordination and gestures along with physics and a bunch of other things to onboard quickly.
Intuition is about using the most fundamental mental models that your customer(s) should have and simplifying the connection of those to the new task.
So intuition is contextual. The main goal is to save the user time. The narrow goal is to make the product easier to learn compared to your competitors. The big problem is no matter WHAT you do, the mental model a user will use when they approach a new task for the first time is inevitably different than the one you did.
Or, "You are not your customer" or however you want to phrase it.