People don’t even know how to use traditional web search properly.

Here’s a real scenario: A Citrix virtual desktop crashed because a recent critical security fix forced an upgrade of a shared DLL. The output is a really specific set of errors in a stack trace. I watched with my own two eyes an IT professional typed the following phrase into Google: “Why did my PC crash?”

Then he sat there and started reading through each result… including blog posts by random kids complaining about Windows XP.

I wish I could say this kind of thing is an isolated incident.