I'm not a big fan of privatisation either (particularly the way this was handled) however you realise under the GPO there were waiting lists to get a telephone line, and it could easily take months?

Have you tried interacting with a state service recently, like renewing your passport maybe? They are not exactly the pinical of innovation, speed and efficiency.

The fact most of us can get a 1Gb full fibre service for 30-40 pounds a month (and faster is available, for a little bit more) is not bad.