News for hackers. Stuff that matters.

A comment on The only way to get hold of a human at Google. Parent comment

Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @02:53PM (#4014682)
Since that shoe had to drop, you could also point out that they DO provide support.

There are google groups, message boards, support forums, HowTos. There's even Prioritized phone support that you can apparently sign up for.[1]

It's not as though they hand you the source code and a note saying "Good luck."

[1] - http://support.google.com/accounts/bin/answer.py?hl=en&a...

[ Parent | on HN ]
Re:The only way to get hold of a human at Google by slurgfest on Wednesday May 23, 2012 @03:34PM (#4014882)
The source code would be more helpful, since a thousand companies would already be competing for the privilege to provide basic support to individual users.
[ Parent | on HN ]
Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @04:14PM (#4015076)
By that same argument, you'd think that companies providing a gmail-like service + support would be making piles and piles of money.

Are there any? (Not snark, I genuinely don't know of any.)

[ Parent | on HN ]