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Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @02:10PM (#4014425)
http://www.google.com/enterprise/apps/business/pricing.html

Also, I don't know anything about this, since I've never used it, but in looking at my account options on the 'Help' page, they have a "Prioritized Phone Support" that it seems you can pay for: http://support.google.com/accounts/bin/answer.py?hl=en&a...

Re:The only way to get hold of a human at Google by blibble on Wednesday May 23, 2012 @02:58PM (#4014699)
their phone support is excellent, I've filed a ticket twice and both times within 5 minutes I've been called on the phone, and they resolved the issue.
Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @03:01PM (#4014721)
Did you get to it through that "Prioritized" service? Also, can I ask how much it cost?