News for hackers. Stuff that matters.

A comment on The failure of the Domino's 30-minute delivery guarantee. Parent comment

Re:The failure of the Domino's 30-minute delivery guarantee by ryanjshaw on Monday April 22, 2024 @01:23AM (#40111600)
> In Domino's annual report last year, Mr. Monaghan said that ''failing to honor the 30-minute delivery guarantee was one of the big disappointments of 1987.'' He added that the delivery performance ''is still totally unacceptable and therefore must be our biggest priority in 1988.''

> ''Not fulfilling a promise is inexcusable,'' he stated in the report. ''It not only goes against everything we believe in, but it's also bad business.'' [1]

Absolutely zero consideration for the possibility that the problem wasn't the staff, but the completely arbitrary 30 minute policy that couldn't possibly be consistently adhered to across thousands of franchisees without introducing significant risk to staff.

[1] https://www.nytimes.com/1989/08/29/business/fight-on-quick-p...

[ Parent | on HN ]
Re:The failure of the Domino's 30-minute delivery guarantee by dmurray on Monday April 22, 2024 @03:51AM (#40112212)
> Absolutely zero consideration for the possibility that the problem wasn't the staff, but the completely arbitrary 30 minute policy that couldn't possibly be consistently adhered to across thousands of franchisees without introducing significant risk to staff

Could it not? I'm sure I could organise a pizza restaurant with a 99.9% success rate delivering pizzas within 30 minutes (the nationwide top- performing restaurant in TFA had 99%) and no more crashes than, say, the national per- mile rate for short journeys.

But to achieve this, I'd need the restaurant to be overprovisioned in delivery drivers and conservative in rejecting requests that were too far away or too busy. My restaurant would lose money. The #1 priority is never really punctuality or timeliness or customer service - those are just means to an end. It's always money in the end.

[ Parent | on HN ]
Re:The failure of the Domino's 30-minute delivery guarantee by batch12 on Monday April 22, 2024 @07:30AM (#40113291)
Or come up with a way to finish the pizza in transit that delivers an acceptable product.
[ Parent | on HN ]
Re:The failure of the Domino's 30-minute delivery guarantee by cooper_ganglia on Monday April 22, 2024 @09:52AM (#40114379)
Attach a pizza oven to a drone...
[ Parent | on HN ]
Re:The failure of the Domino's 30-minute delivery guarantee by Everdred2dx on Monday April 22, 2024 @06:11PM (#40122932)
Masayoshi Son is listening intently.
[ Parent | on HN ]
Re:The failure of the Domino's 30-minute delivery guarantee by batch12 on Monday April 22, 2024 @07:26PM (#40125900)
Ha, well I'd do it as a precooked pizza with a light cheese base, then drop precooked toppings on as needed and use heat lamps to melt the cheese. I doubt it'd be tasty, but it'd be fast.
[ Parent | on HN ]