The problem is never arbitration. The problem is mandatory pre-dispute arbitration agreements which have, after considerable research, shown to be a negative for consumers. If it were really better you could always select arbitration as a part of the ADR process during during a standard Civil suit.

This is also an area I care deeply about. And have read north of 2000 pages of cases, analysis, and position papers on the topic.

I also have a list of about 90 more documents to read. Slow but steady progress.