Re:Hertz's Bet on Teslas Went Horribly Sideways
by lelanthran on Saturday April 06, 2024 @05:03AM
(#39951062)
One last thing:
> If someone feels like that’s a degraded experience, that’s an issue with them and their expectations rather than the car.
The renter's expectation is that they just get in and drive to their destination. I don't think that that is an unreasonable expectation to have when renting a car.
OTOH, it is unreasonable to tell paying customers "you have to put in more effort and pay more if you want to be a customer"; the customers are just going to go elsewhere, where the business is being snobbish and using the "You're holding it wrong" response.
> If someone feels like that’s a degraded experience, that’s an issue with them and their expectations rather than the car.
The renter's expectation is that they just get in and drive to their destination. I don't think that that is an unreasonable expectation to have when renting a car.
OTOH, it is unreasonable to tell paying customers "you have to put in more effort and pay more if you want to be a customer"; the customers are just going to go elsewhere, where the business is being snobbish and using the "You're holding it wrong" response.