Re:Ask HN: Can someone at HubSpot explain some of their API ...
by jfil on Friday April 05, 2024 @02:01AM
(#39939107)
I appreciate your sharing of yoir experience with the Hubspot API. I wasn't aware of how bad it is, and I'll keep it in mind.
Responding to the way that Hubspot handled your concerns: competitors Pardot and Marketo are not any better. I don't remember them ever correcting bugs that I reported. And simply getting through the gauntlet of "this isn't a bug, its a feature" Level 1 support is exhausting. Eloqua was much better - but only because I was working at a "partner consultant" org at the time and concerns/bug reports were fast-tracked to senior support techs.
Generally, Salesforce is what I consider "perfect software" (Joel's "good software takes 10 years" concept). It beats all the startups on so many fronts...
Responding to the way that Hubspot handled your concerns: competitors Pardot and Marketo are not any better. I don't remember them ever correcting bugs that I reported. And simply getting through the gauntlet of "this isn't a bug, its a feature" Level 1 support is exhausting. Eloqua was much better - but only because I was working at a "partner consultant" org at the time and concerns/bug reports were fast-tracked to senior support techs.
Generally, Salesforce is what I consider "perfect software" (Joel's "good software takes 10 years" concept). It beats all the startups on so many fronts...