> The need for concrete products is acute.
This feels very crypto-like in this regard for me. Businesses seem to be struggling with what we're all struggling with, LLMs are untrustworthy.
Business' needs are clear. Handle payroll, handle data analysis, conduct sentiment analysis of our brand across social media, identify problems. Do this effectively and at a far lower price than what a human would agree to work for.
AI isn't moving the needle much here, which is why GenAI "solutions" are underwhelming things like support chatbots, writing assistance and auto-generated stock art for Facebook ads.
There's nothing wrong with doing that a service but it falls well short of the fantastical visions that Microsoft, OAI and SV at large have portrayed.
Tried talking to the reps about the AI features. All were very cagey, suggesting that they didn't really know and were parroting buzzwordy benefits because the higher-ups told them to. So far, the "AI revolution" seems to have just led to higher price tiers.